Privacy Policy

Note*: Please read the below-given details carefully before accessing our app, if you agree our terms & conditions, you are bound by our policies, if you do not agree, please do not use application. The policies will communicate all the required details about how our app work and collects your data to provide you quality service and pleasant experience. We are dedicated to keeping your data in safe hands. The data of any user who interacts with our website in any manner will be used according to this privacy policy.

By using the services or by otherwise giving us your information, you will be deemed to have read, understood, and agreed to the practices and our terms and conditions. you consent to our collection, use and sharing, disclosure of your information as described. we hold the right to alter, add or delete portions of the terms of this privacy policy, at our sole discretion, at any time.

Types of information collected by us:

Unregistered Users can access limited information and details available on the app In order to access all the features and benefits of the app, User have to register on our app by creating an account on our app. As part of the registration process, we collect the following Personal Information from the Users.

• Name
• User ID
• Email address
• Address (including country and ZIP/postal code);
• Gender
• Age
• Phone Number
• Password chosen by the User
• Disease and Treatments
• Health Record

Why do we collect this information?

• This information is collected by us to deliver you quality service.
• To keep in touch with you and to provide you information about our latest information
• We use the data to make the app usage easy

How we make sure that your data is secure?

We keep all your data stored on secure servers. No third party can access your information without proper authorization. We do not sell, rent, or lend any sought of information for monetary profits. Links to other websites & Third Party Applications All the external links on our site are safe, but once you switch to other websites, then we would not be held responsible for the way they handle user privacy. So, we recommend you to read the privacy policies of all those websites. Note*: Any user who visits our website will have to comply with our privacy policy. Any changes or modification in our policy will be reflected here; therefore, we suggest that you keep yourselves updated by visiting this page regularly.

How do we use and disclose health information?

We use and disclose your health information for the normal business activities that the law sees as falling in the categories of treatment, payment and healthcare operations. Below we provide examples of those activities, although not every use or disclosure falling within each category is listed:

Treatment – We keep a record of the health information you provide us. This record may include your test results, diagnoses, medications, your response to medications or other therapies, and information we learn about your medical condition through the online Services. We may disclose this information so that other doctors, nurses, and entities such as laboratories can meet your healthcare needs.

 

Payment –

• We document the services and supplies you receive when we are providing care to you so that you, your insurance company or another third party can pay us. We may tell your health plan about upcoming treatment or services that require prior approval by your health plan.
• Online payment applicable only for Telephonic Consultation.

 

 

Health care Operations – Health information is used to improve the services we provide, to train staff, for business management, quality assessment and improvement, and for customer service. For example, we may use your health information to review our treatment and services and to evaluate the performance of our staff in caring for you.

 

We may also use your health information to:

• Comply with state or National laws that require disclosure.
• Assist in Indian Government’s public health activities such as tracking diseases or medical devices.
• Comply with national and state health oversight activities such as fraud investigations.
• Respond to Indian judicial orders, summonses or other process.
• Facilitate organ and tissue donation or procurement only after client consent.
• Avert a serious threat to health or safety.
• Assist in Indian government bodies such as national security, intelligence and protective services.
• Inform workers' compensation carriers or your employer if you are injured at work.
• Tell you about our health-related products and services.
• Communicate within our organization for treatment, payment, or healthcare operations.
• Communicate with other providers, health plans, or their related entities for their treatment or payment activities, or health care operations activities relating to quality assessment and improvement, care coordination and the qualifications and training of healthcare professionals;
• Provide information to other third parties with whom we do business, such as a record storage provider. (We do have NDA under Indian Laws with such service provider to safe guard safeguard your information.
• We may also use or disclose your personal or health information for operational purposes. For example, we may communicate with individuals involved in your care or payment for that care, such as friends and family and send appointment reminders.

 

 

Payment Cancellation and Refund Policy

• Our refund policy gives you an option to cancel the services you bought on Dr. Anjani Kumar Sharma’s mobile app for any reason within the specified time period (24 hours before scheduled time) and We will instantly initiate the refund to your source account or chosen method of refund.

• One need to cancel appointment and apply for refund before 24 hours of scheduled time. After the mentioned timeline the customer wouldn’t be eligible for a refund. In case where the User, does not show up for the appointment booked with a Practitioner, without cancelling the appointment beforehand, the amount will not be refunded.

• Where cancellation charges have been levied (as charged by the Practitioner/Doctor), you would not be eligible to get whole refund even if you have annulled beforehand.

• In case, when the Practitioner with whom User has booked a paid appointment via the App has not been able to attend the User, User will need to write to us at info@emizentech.com within Three (3) days from the occurrence of such event; in which case, the entire consultation amount as mentioned on the Website will be refunded to the User within the next Seven (7) business days in the original mode of payment done by the User while booking.

• All the payments go directly to Dr. Anjani Kumar Sharma’s official accounts and the app development partner Emizentech Pvt. Ltd. is only taking care of fine functioning of bookings. Emizentech is only offering support and maintenance to the IT infrastructure and has no gain out of these transitions.